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Choo, H J, Tommelein, I D, Ballard, G and Zabelle, T R (1999) WorkPlan: Constraint-Based Database for Work Package Scheduling. Journal of Construction Engineering and Management, 125(03), 151–60.

Chua, D K H, Kog, Y C and Loh, P K (1999) Critical Success Factors for Different Project Objectives. Journal of Construction Engineering and Management, 125(03), 142–50.

Gransberg, D D, Dillon, W D, Reynolds, L and Boyd, J (1999) Quantitative Analysis of Partnered Project Performance. Journal of Construction Engineering and Management, 125(03), 161–6.

Hanna, A S, Russell, J S, Gotzion, T W and Nordheim, E V (1999) Impact of Change Orders on Labor Efficiency for Mechanical Construction. Journal of Construction Engineering and Management, 125(03), 176–84.

Hegazy, T (1999) Optimization of Resource Allocation and Leveling Using Genetic Algorithms. Journal of Construction Engineering and Management, 125(03), 167–75.

Li, H, Shen, L Y and Love, P E D (1999) ANN-Based Mark-Up Estimation System with Self-Explanatory Capacities. Journal of Construction Engineering and Management, 125(03), 185–9.

Shen, L, Drew, D and Zhang, Z (1999) Optimal Bid Model for Price-Time Biparameter Construction Contracts. Journal of Construction Engineering and Management, 125(03), 204–9.

Smith, S D (1999) Earthmoving Productivity Estimation Using Linear Regression Techniques. Journal of Construction Engineering and Management, 125(03), 133–41.

Torbica, Z M and Stroh, R C (1999) Impact of Total Quality Management on Home-Buyer Satisfaction. Journal of Construction Engineering and Management, 125(03), 198–203.

  • Type: Journal Article
  • Keywords:
  • ISBN/ISSN: 0733-9364
  • URL: https://doi.org/10.1061/(ASCE)0733-9364(1999)125:3(198)
  • Abstract:
    Providing superior quality and keeping customers satisfied are rapidly becoming the ways construction companies differentiate themselves from competitors. Many companies are, however, frustrated in their efforts to improve quality and customer satisfaction through the implementation of total quality management (TQM). The primary objective of this study was to increase understanding of how TQM affects home-buyer satisfaction. For the first time an empirical study has confirmed that implementation of TQM is positively associated with home-buyer satisfaction. Supplier quality management has emerged as the most important factor in shaping home-buyer satisfaction, but it is the area in which home builders do not practice extensively.

Wang, S Q, Tiong, R L K, Ting, S K and Ashley, D (1999) Political Risks: Analysis of Key Contract Clauses in China's BOT Project. Journal of Construction Engineering and Management, 125(03), 190–7.